8tmbet Privacy Policy

1. Information We Collect

When you register for an account, use the 8tmbet platform, or interact with our support team, we collect personal information in several categories. The information we collect depends on how you use the platform and what stage of the account lifecycle you are at.

1.1 Registration & Identity Data

When you create an 8tmbet account, we collect the following information that you provide directly:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other)
• Email address and mobile phone number
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, which is required before withdrawals can be processed, we may collect:

• A copy of your National Identity Card (NID), passport, or other government-issued photo identification
• Proof of your registered payment method — for example, a screenshot of your bKash or Nagad account showing your registered mobile number
• Proof of address where required for high-value accounts

KYC documents are handled with the highest level of confidentiality and are stored in encrypted form. They are accessed only by authorised compliance staff and are never shared with third parties except as required by law.

1.3 Financial Transaction Data

We record all financial transactions on your account, including:

• Deposit amounts, dates, and payment method references (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Withdrawal requests and settlement records
• Bonus credits, wagering activity, and promotion redemptions
• Account balance history

We do not store full card numbers or mobile banking PINs. Payment processing for card transactions is handled by our PCI-DSS compliant payment partners. We retain only the transaction reference and masked identifier necessary for record-keeping.

1.4 Technical & Usage Data

When you visit the 8tmbet website or use our mobile interface, we automatically collect certain technical information, including:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation path through the site
• Game sessions started, bet amounts placed, and game titles accessed
• Session start and end times (recorded in Bangladesh Standard Time, BST UTC+6)
• Referral source (how you arrived at the 8tmbet website)

This technical data is collected via cookies and server logs. It is used for platform security, fraud prevention, and service improvement. It is not used to build advertising profiles.

1.5 Support & Communications Data

When you contact our support team via live chat or email, we retain a record of the conversation, including the date and time of contact, the nature of your enquiry, and any resolution provided. This record is stored against your account and used to improve our service quality and resolve any follow-up matters.

2. How We Use Your Data

8tmbet processes your personal data on the following legal bases: the performance of our contract with you (operating your account), compliance with legal obligations, our legitimate interests in operating a safe and sustainable platform, and in limited circumstances your consent.

Purpose	Data Used	Legal Basis
Creating and managing your account	Registration data, contact details	Contract performance
Processing deposits and withdrawals in BDT	Financial transaction data, payment method details	Contract performance
Identity verification (KYC / AML compliance)	Identity documents, date of birth, address	Legal obligation
Fraud detection and platform security	IP address, device data, login history, betting patterns	Legitimate interests
Responsible gaming monitoring	Betting activity, session data, account balance history	Legal obligation / Legitimate interests
Customer support	Account data, support conversation history	Contract performance
Platform analytics and improvement	Usage data, session data (aggregated and anonymised)	Legitimate interests
Promotional communications (where opted in)	Email address, preferences, betting history	Consent

We do not use automated decision-making that produces legal or similarly significant effects on individual players without human review. Where our fraud detection or responsible gaming systems flag an account for review, a member of our compliance team will conduct a manual assessment before any action is taken.

3. Data Sharing & Third Parties

8tmbet does not sell or rent your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

3.1 Payment Processors

To facilitate deposits and withdrawals, we share the minimum necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, and our card processing partners for Visa and Mastercard transactions. These partners are contractually bound to process your data only for the purpose of completing your specific transaction and are prohibited from using it for any other purpose.

3.2 Game Studio Providers

Games on the 8tmbet platform are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token and minimum technical identifier are passed to the relevant studio to initialise the game session. No additional personal data such as your full name, address, or payment details is shared with game studios.

3.3 Legal & Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so. Such disclosures are made strictly in accordance with applicable legal requirements. We will notify you of any such disclosure where we are legally permitted to do so.

3.4 Business Transfers

In the event that 8tmbet undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to how your data is processed as a result.

3.5 Analytics Partners

We use privacy-respecting analytics tools to understand aggregate platform usage patterns. Where such tools process any personal data, they do so under data processing agreements and are prohibited from using the data for their own commercial purposes. All analytics data shared externally is aggregated and anonymised wherever technically feasible.

4. Cookies & Tracking Technologies

The 8tmbet website uses cookies and similar technologies to deliver core platform functionality, maintain session security, and understand how players use the site so we can improve their experience. We do not use third-party advertising cookies or retargeting pixels that track your activity across other websites.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are required for the platform to function. They enable you to log in securely, navigate between pages, and maintain your session. They cannot be disabled without affecting core functionality.
• Preference Cookies: These remember settings you have chosen, such as your preferred language and display preferences, so you do not need to re-enter them each visit.
• Analytics Cookies: These help us understand how players navigate the platform — which pages are visited most frequently, where players encounter difficulties, and how game categories perform. Data is aggregated and does not identify individual users.
• Security Cookies: These are used to detect and prevent fraudulent activity, including identifying unusual login patterns and potential account takeover attempts.

4.2 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to the 8tmbet platform. Instructions for managing cookies in the most common browsers are available in each browser's help documentation. Disabling analytics or preference cookies will not prevent you from using the platform, but may affect the quality of your experience.

5. Data Security & Retention

8tmbet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

5.1 Technical Security Measures

• All data in transit is encrypted using TLS 1.2 or higher (SSL encryption)
• Sensitive data at rest — including identity documents and financial records — is encrypted using AES-256 encryption
• Access to production systems and personal data is restricted to authorised staff on a need-to-know basis and requires multi-factor authentication
• Regular security audits and penetration testing are conducted to identify and remediate vulnerabilities
• Automated monitoring systems detect and alert on anomalous access patterns in real time

5.2 Data Retention Periods

We retain your personal data for the following periods:

• Active account data: Retained for the duration of your account and for five years after closure, in line with anti-money-laundering (AML) record-keeping requirements.
• KYC documents: Retained for a minimum of five years following account closure.
• Financial transaction records: Retained for a minimum of five years.
• Support correspondence: Retained for three years from the date of the interaction.
• Marketing preferences and consent records: Retained until you withdraw consent or close your account, plus one year.
• Technical log data: Retained for a maximum of 12 months, after which it is deleted or anonymised.

At the end of the applicable retention period, your data is securely deleted or irreversibly anonymised in accordance with our internal data destruction policy.

6. Your Privacy Rights

As a player on the 8tmbet platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]. We will acknowledge your request within 48 hours and aim to provide a full response within 30 days.

7. Children's Privacy

The 8tmbet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. During registration, all players are required to confirm that they are 18 years of age or older, and age verification is conducted as part of the KYC process.

If we become aware that personal data has been collected from an individual under the age of 18, we will immediately close the associated account, return any deposits via the original payment method, and permanently delete all personal data associated with that account. If you believe a minor may have registered an account on 8tmbet, please contact our support team immediately at [email protected] so we can take prompt action.

Parents and guardians in Bangladesh who are concerned about minors accessing online gambling platforms are encouraged to use parental control software and to keep account credentials for any financial services — including bKash, Nagad, and Rocket — confidential and inaccessible to minors.

8. Policy Updates & Contact

8tmbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players by posting a notice on the platform and, where appropriate, by sending an email to the registered address on your account. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically. Your continued use of the 8tmbet platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms.

8.1 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 8tmbet processes your personal data, please contact our support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the 8tmbet platform. Average first-response time during Bangladesh Standard Time (BST, UTC+6) peak hours is under three minutes.
• Email: [email protected] — formal privacy requests and data subject access requests should be submitted in writing via email for record-keeping purposes. We aim to acknowledge written requests within 48 hours.

All privacy-related communications will be handled in English. Please include your registered username and a brief description of your request to help us process it efficiently.